RETURNS & REFUNDS POLICY

Last updated: October 2025

At Agristry, we aim for complete satisfaction with every purchase and service.
For the full contractual terms that govern purchases and services, please see our Terms & Conditions.

1. Product Returns

You may return a product within 30 days of delivery if:

It is unused and in original packaging.
Proof of purchase is provided.
The return is authorised by our team before shipping.

Exclusions
We cannot accept returns for:

Opened or partially used chemicals.
Custom mixes or special-order items.
Items damaged after delivery due to improper storage.
Returns submitted after 30 days.

2. Return Procedure

Email support@agristry.com with your order number and reason.
Receive Return Authorisation (RA) and instructions.
Ship the item using trackable postage.
We’ll inspect and confirm approval for refund or replacement.

Return shipping is at the buyer’s expense unless the product is defective or incorrect.

3. Refunds

Approved refunds are processed within 7–10 business days to the original payment method.
Shipping fees are non-refundable unless we made an error.
Bulk or pallet returns may incur restocking fees.

4. Defective or Incorrect Products

Notify us within 7 days of delivery at support@agristry.com with photos and order details.
We will replace or refund at our cost once verified.

5. UAV Service Cancellations & Credits

Weather or airspace-related cancellations → eligible for reschedule or credit.
If Agristry cancels a job → full refund or reschedule.
Customer cancellations within 48 hours may incur a service fee.

6. Contact for Returns

support@agristry.com | 0499 433 371

7. Legal Rights

This policy complies with the Australian Consumer Law.
Your statutory rights are not affected.
For additional terms that apply to your purchase and any services, please review our Terms & Conditions.